Willis Wireless Privacy Policy
What is this Privacy Policy for?
This privacy policy is for the following websites and social media web pages served by Willis Wireless and governs the privacy of its users who choose to use it.
Website: https://williswireless.co.uk/
Facebook: WillisWirelessUK
Twitter: @willis_wireless
LinkedIn: williswireless
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
Introduction
This is a notice to inform you of my policy about all of the information that I record about you. It sets out the conditions under which I may process any information that I collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
I regret that if there are one or more points below with which you are not happy, your only recourse is to leave my Website or social media platforms immediately.
I take the protection of your privacy and confidentiality very seriously. I understand that all visitors to my Website or social media platforms are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
I undertake measures to preserve the confidentiality of all information you provide to me, and hope that you reciprocate.
My policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
The law requires me to tell you about your rights and my obligations to you in regard to the processing and control of your personal data. I do this now, by requesting that you read the information provided at knowyourprivacyrights.org
Except as set out below, I do not share, or sell, or disclose to a third party, any information collected through my Website or social media platforms.
The bases on which I process information about you
The law requires me to determine under which of six defined bases I process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which I process your personal information is no longer relevant then I shall immediately stop processing your data.
If the basis changes, then if required by law I shall notify you of the change and of any new basis under which I have determined that I can continue to process your information.
1. Information I process because I have a contractual obligation with you
When you buy a product or service from me, or otherwise agree to my terms and conditions, a contract is formed between you and I.
To carry out my obligations under that contract I must process the information you give me. Some of this information may be personal information.
I may use it to:
- verify your identity for security purposes
- sell products to you
- provide you with my services
- provide you with suggestions and advice on products, services and how to obtain the most from using my Website or social media platforms.
I process this information on the basis there is a contract between us, or that you have requested I use the information before I enter into a legal contract.
Additionally, I may aggregate this information in a general way and use it to provide class information, for example to monitor my performance with respect to a service I provide. If I use it for this purpose, you as an individual will not be personally identifiable.
I shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information I process with your consent
I will never ask you to provide me more information about yourself or your business, when you simply wish to browse my Website or social media platforms.
When you request further information regarding my products and services, you give your consent to me to process information that may be personal information.
Wherever possible, I aim to obtain your explicit consent to process this information, for example, by asking you to agree to my use of cookies.
Sometimes you might give your consent implicitly, such as when you send me a message by e-mail to which you would reasonably expect me to reply.
Except where you have consented to my use of your information for a specific purpose, I do not use your information in any way that would identify you personally. I may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on my Website or social media platforms.
I never pass your name and contact information to third parties for the purposes of marketing services or products.
I continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing me via email at [email protected]. However, if you do so, you may not be able to use my services further.
3. Information I process because I have a legal obligation
I am subject to the law like everyone else. Sometimes, I must process your information to comply with a statutory obligation.
For example, I may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to me
4. Information provided on the understanding that it will be shared with a third party
Our Website and social media platforms allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
Examples include:
- posting a message my forum or social media profiles
- tagging an image
- clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
I do not specifically use this information except to allow it to be displayed or shared.
I do store it, and I reserve a right to use it in the future in any way I decide.
Once your information enters the public domain, I have no control over what any individual third party may do with it. I accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for me to retain it, then I may agree to your request to delete personal information that you have posted. You can make a request by contacting me at [email protected].
5. Complaints regarding content on my Website or social media platforms.
My Website and social media platforms are a publishing medium. Anyone may register and then publish information about himself, herself or some other person.
I attempt to moderate user generated content, but I am not always able to do so as soon as that content is published.
If you complain about any of the content on my Website or social media platforms, I shall investigate your complaint.
If I feel it is justified or if I believe the law requires me to do so, I shall remove the content while I investigate.
Free speech is a fundamental right, so I must make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If I think your complaint is vexatious or without any basis, I shall not correspond with you about it.
6. Information relating to your method of payment
Payment information is never taken by me or transferred to me either through my Website or social media platforms.
I accept payment by bank transfer & PayPal (secure transactions using your preferred payment method).
7. Job application and employment
If you send me information about a job application, I may keep it for up to three years in case I decide to contact you later.
If I employ you, I collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, I will keep your file for six years before destroying or deleting it.
8. Sending a message to me in regards to support
When you contact me, whether by telephone, through my Website or social media platforms or by e-mail, I collect the data you have given to me to reply with the information you need.
I record your request and my reply to increase the efficiency of my business.
I keep personally identifiable information associated with your message, such as your name and email address to be able to track my communications with you to provide a high-quality service.
9. Complaining
When I receive a complaint, I record all the information you have given to me.
I use that information to resolve your complaint.
If your complaint reasonably requires me to contact some other person, I may decide to give to that other person some of the information contained in your complaint. I do this as infrequently as possible, but it is a matter for my sole discretion as to whether I do give information, and if I do, what that information is.
I may also compile statistics showing information obtained from this source to assess the level of service I provide, but not in a way that could identify you or any other person.
Use of information I collect through automated systems when you visit my Website or social media platforms
10. Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any Website or social media platforms. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a Website or social media platforms to provide you with a personalised experience and the Website or social media platforms owner with statistics about how you use the Website or social media platforms so that it can be improved.
Some cookies may last for a defined period, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
My Website and social media platforms use cookies. They are placed by software that operates on my servers, and by software operated by third parties whose services I use.
When you first visit my Website or social media platforms, I ask you whether you wish to use cookies. If you choose not to accept them, I shall not use them for your visit except to record that you have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of my Website or social media platforms.
I use cookies in the following ways:
- to track how you use my Website
- to record whether you have seen specific messages I display on my Website
- to keep you signed in on my site
- to record your answers to surveys and questionnaires on my site while you complete them
- to record the conversation thread during a live chat with myself
11. Personal identifiers from your browsing activity
Requests by your web browser to my servers for web pages and other content on my Website or social media platforms are recorded.
I record information such as your geographical location, your Internet service provider and your IP address. I also record information about the software you are using to browse my Website or social media platforms, such as the type of computer or device and the screen resolution.
I use this information in aggregate to assess the popularity of the webpages on my Website or social media platforms and how I perform in providing content to you.
If combined with other information I know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to my Website or social media platforms.
12. my use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse my Website or social media platforms to be able to serve to you an advert for my products or services when you visit some other Website or social media platforms.
I may use a third party to provide me with re-marketing services from time to time. If so, then if you have consented to my use of cookies, you may see advertisements for my products and services on other Website or social media platforms.
Disclosure and sharing of your information
13. Information I obtain from third parties
Although I do not disclose your personal information to any third party (except as set out in this notice), I sometimes receive data that is indirectly made up from your personal information from third parties whose services I use.
14. Third party advertising on my Website or social media platforms
Third parties may advertise on my Website or social media platforms. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on my Website or social media platforms.
They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.
I do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
15. Data may be processed outside the European Union
My Website is hosted in the UK. my social media platforms are hosted in the UK, USA and Europe.
I may also use outsourced services in countries outside the European Union from time to time in other aspects of my business.
Accordingly, data obtained within the UK or any other country could be processed outside the European Union.
I use the following safeguards with respect to data transferred outside the European Union:
- the processor is within the same corporate group as my business or organisation and abides by the same binding corporate rules regarding data processing
- the data protection clauses in my contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union
- I comply with a code of conduct approved by a supervisory authority in the European Union
- both my organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information
Access to your own information
16. Access to your personal information
To obtain a copy of any information that is not provided on my Website or social media platforms you may send me a request at [email protected].
After receiving the request, I will tell you when I expect to provide you with the information, and whether I require any fee for providing it to you.
17. Removal of your information
If you wish me to remove personally identifiable information from my Website or social media platforms, you may contact me at [email protected].
This may limit the service I can provide to you.
18. Verification of your information
When I receive any request to access, edit or delete personal identifiable information I shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Other matters
19. Use of Website and Social Media platforms by children
I do not sell products or provide services for purchase by children, nor do I market to children.
If you are under 18, you may use my Website or social media platforms only with consent from a parent or guardian
I collect data about all users of and visitors to these areas regardless of age, and I anticipate that some of those users and visitors will be children.
Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
20. Encryption of data sent between us
I use Secure Sockets Layer (SSL) certificates to verify my identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
21. How you can complain
If you are not happy with my privacy policy or if have any complaint then you should tell me by emailing [email protected].
You can use my contact form’s complaints drop down at https://williswireless.co.uk/contact/
If a dispute is not settled then I hope you will agree to attempt to resolve it by engaging in good faith with me in a process of mediation or arbitration.
If you are in any way dissatisfied about how I process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
22. Retention period for personal data
Except as otherwise mentioned in this privacy notice, I keep your personal information only for as long as required by us:
- to provide you with the services you have requested;
- to comply with other law, including for the period demanded by my tax authorities;
- to support a claim or defence in court.
23. Compliance with the law
My privacy policy has been compiled to comply with the law of every country or legal jurisdiction in which I aim to do business. If you think it fails to satisfy the law of your jurisdiction, I should like to hear from you.
However, ultimately it is your choice as to whether you wish to use my Website or social media platforms.
24. Review of this privacy policy
I may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on my Website or social media platforms on the day you use my Website or social media platforms. I advise you to print a copy for your records.
If you have any question regarding my privacy policy, please contact me.
Resources & Further Information
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations 2003 – The Guide